Frequently Asked Questions

Why do I need a Kitty Fresh™?

If you're a Hello Kitty fan, you'll fall for Kitty Fresh™ ! This super cute humidifier makes the air more pleasant to breathe while decorating your room. Plus, its LED night light creates a soft and soothing light, ideal for a cozy and girly space! 💝

What are the shipping and delivery times?

We deliver free of charge anywhere in Europe.

Your package will be sent within 48 hours .

Once the package is sent, receive it within 6 to 14 working days depending on your delivery address.

We also deliver internationally and to the French overseas departments and territories.

How can I contact you?

Directly from the section: Contact us .

Our customer service is very responsive and available Monday to Saturday from 8 a.m. to 8 p.m.

What payment methods do you accept?

Our payments are 100% secure thanks to Stripe using SSL encryption. In addition, here are the different payment methods accepted:

  • VISA / Mastercard credit card
  • Paypal / Paypal Express
  • Google Pay
  • Apple Pay
  • Amazon Pay

How do I track my package?

- Once your order has been placed with Kitty Miaou, you will receive a confirmation email with all the details regarding your delivery.
- We give you 24 hours after payment to contact us in the event of a refund request without valid reasons or a modification concerning the information of your order.
- Once this period has passed, your order will be processed by our teams and will be shipped within 24 hours .
- You can follow the status of your delivery in real time directly from our site via the track my order page.